Revere WIKI - Client Services

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**Best practice guidance for collaborating with the Design team to ensure collaboration, quality and efficiency.**

**__Scheduling__**\\

Client Services to ensure one of the following task categories is clearly stated in the task section:\\ \\
   *Creative task – e.g. creative theming; strategic thinking; campaign concepts, ideation, mood boards, pitch decks, pitch briefs\\
   *Design task – e.g.  design roll-out; conceptual roll-out, mood boards, pitch decks\\
   *Output task – e.g. layout, artworking, retouching, amends, final files\\


This will ensure the resourcing team understand requirements and where resource should be allocated and what collaboration might be needed.  \\ \\
If the team are creating a task, where a project support has already been assigned, e.g. they raise a design task for the roll out of a concept Rintje has worked on, then they should make this clear to support Jon.\\ \\

**__Resourcing – creative tasks__**\\ \\
If not directly owning the task, either Rintje Barnes or Matt Rippon will be assigned as a collaboration partner. \\ \\
Responsibilities:\\ 

   *Jon – When assigning a task make sure in the task thread it is communicated to the Client Services owner who the project support will be. \\
   *Client services – When arranging briefing calls/meetings make sure the project owner and collaboration partner are both on the call.\\
   *Studio task owner – Make sure they understand who is supporting them on the task, the check-ins that have been agreed within the studio team and what the stages of sharing WIP with Client Services will be.\\ \\

**__Resourcing – design tasks__**\\

In some instances a collaboration partner will be assigned to support continuity from creative into design.\\ \\
Responsibilities:\\ 

   *Jon – When assigning a task, make sure in the task thread it is communicated, if anyone needs to join the briefing meeting.\\
   *Client Services – Invite project support to briefing/check-in meetings if you have been communicated to that there is a collaboration partner on the project.  \\
   *Studio task owner – Share your work with your collaboration partner as agreed (if one is assigned).  \\ \\

If no partner is assigned, all work should be shared with either Senior Designer or Jez Lewis before sharing with Client Services. To do this please assign the task on Radar directly to them with clarity about support/review requirements. It is your responsibility to make sure this is done in a timely manner and the input is gathered at the right stage in the task so the deadline can still be achieved. \\ \\

**__Resourcing – Artwork/output task__**\\ \\
Responsibilities:\\ 

   *Studio task owner – All work should follow the QA process before being assigned to Client Services. Relevant checks competed. \\
   *Client Services – Final check before final files go to the client.
Revere WIKI - Client Services

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